To pick up on our conversation about the importance of taglines, TBO.com has provided us with the perfect example. The site released some tweaks to its design, and the most prominent among them is a return to the original, utilitarian tagline. Gone is the meaningless, marketing iteration.
Now: “TBO is Tampa Bay Online”
Then: TBO.com “Live in the moment”
Live. In. The. Moment?
What exactly does “live in the moment” tell me about TBO.com? Taglines are an important message to first-time users who are trying to get their bearings. New visitors are figuring out where they’ve wandered amid that worldwide Web, and taglines serve as an important sign post.


Comments (4)
I've got to say I have always thought the error in labeling TBO wasn't a tag line but the domain itself. Saying TBO is Tampa Bay Online would be unnecessary is the domain was, say, tampabayonline.com. The TBO domain is a relic of an age when companies assumed web users, indeed people in general, had such short attention spans they preferred initials instead to useful words. It is what lost us Kentucky Fried Chicken and left us with KFC, a sin for which I will never forgive the powers that be. Around this late-90s let's-get in-the-web-before-we-know -what-it-is phase, Rolling Stone briefly consided renaming itself RS, and magazines like FHM were launching.
Using this tagline for TBO is a waste, I think. Maybe the whole "in the moment" slogan was ill-fated, but to be stuck with this tagline again is a consequence of lacking foresight.
And that may go against my past post about not needing utilitarian titles, but I think a balance can be had - something besides this "ABC is the alphabet" approach. Companies need names, identities, valuable brands. Sometimes they are cute, sometimes utilitarian. But above all, they need meaning and memorability.
Posted by Jacob Ogles | November 15, 2007 3:31 PM
Posted on November 15, 2007 15:31
With all things being equal, tampabay.com will perform better in search results for "Tampa Bay." And, folks know what the URL means when they hear it for the first time. No need for explanation.
So, I can see your point.
But the shorter the URL, the better. Short URLs are easier to remember and promote. Nothing proves this point more than how MUCH it would cost to buy a three-letter URL from its owner.
Picking a URL is both an art and science. I say if you're lucky enough to have a three-letter URL, and it's an abbreviation, then a clear tagline should be in your future.
Posted by Lucas | November 15, 2007 10:21 PM
Posted on November 15, 2007 22:21
Lucas, You are kidding, right?
The URL doesn't matter. CONTENT matters.
If the site is unhelpful, I'm not coming back no matter what three letters you use.
Traffic comes from search engines (links), favorites (links), and links. Promote it how you want to, people will still use Google to get to the site. How many people are "memorizing" the url of any website?
Short URL's are way overpriced. No one in their right mind would even consider paying for one.
If you are unlucky enough to have a short URL that is an abbreviation, go buy the full name, and get the search engine advantage.
Your original point is spot on, though.
Posted by tommyduncn | December 17, 2007 5:47 PM
Posted on December 17, 2007 17:47
Tommy said: "The URL doesn't matter. CONTENT matters. If the site is unhelpful, I'm not coming back no matter what three letters you use."
You miss the point. Selecting the right URL isn't about retaining users; it's about attracting new ones.
Of course, once you get a user to try your site, the URL isn't what makes them come back.
Posted by Lucas | December 18, 2007 8:38 PM
Posted on December 18, 2007 20:38